Shipping Policy for PLAYTOPIS

Effective Date: March 10, 2025

At PLAYTOPIS, we are committed to providing you with prompt and reliable delivery of your orders. This Shipping Policy outlines our procedures, shipping options, and costs to help you understand how we handle your purchases.

1. Shipping Methods and Delivery Times

We offer various shipping options to ensure your products arrive as quickly and safely as possible. Delivery times may vary based on your location and the shipping method you choose.

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days.
    • Available for all U.S. domestic orders.

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days.
    • Available for U.S. domestic orders.

  • International Shipping:

    • We currently offer international shipping to select countries. Delivery times for international orders may vary, typically ranging from 7-21 business days depending on your location.

Please note: Business days exclude weekends and holidays.

2. Shipping Costs

Shipping costs are calculated at checkout based on your order’s weight, size, and delivery location. You will be provided with a clear breakdown of shipping charges before finalizing your purchase.

  • Free Shipping:
    • We offer free standard shipping on all U.S. domestic orders over $100.
  • International Shipping Fees:
    • International shipping costs will be calculated at checkout based on your location.

3. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days from the time of purchase. Processing may take longer during peak sales periods or holidays.

  • Order Confirmation: Once your order has been processed, you will receive a shipping confirmation email with tracking information (if available).

  • Backordered Items: If your item is out of stock or on backorder, we will notify you and provide an estimated ship date. You will also be given the option to cancel or modify your order.

4. Tracking Your Order

Once your order has been shipped, we will send you an email containing tracking information. You can use this tracking number to monitor your order’s delivery status via the carrier’s website.

5. Shipping Restrictions

  • P.O. Boxes: We are unable to ship to P.O. Boxes for certain shipping methods. Please provide a physical address for your order.

  • International Shipping Restrictions: Some products may not be available for international shipping due to restrictions in certain countries. We will notify you if this affects your order.

6. Customs and Duties (International Orders)

For international orders, customs fees, import taxes, and duties may apply. These charges are the responsibility of the customer and are not included in the cost of shipping. Please check with your local customs office for more information on these fees before placing an order.

7. Lost or Damaged Shipments

  • Lost or Stolen Items: PLAYTOPIS is not responsible for lost or stolen packages once the tracking information shows that the item has been delivered. If you believe your package is lost or stolen, please contact the carrier for further assistance.

  • Damaged Items: If your item arrives damaged, please contact our customer service team at info@playtopis.xyz within 5 business days of receiving the item. We will assist you with filing a claim and issuing a replacement or refund.

8. Address Changes

If you need to change the shipping address after placing an order, please contact us immediately at info@playtopis.xyz. We will do our best to accommodate changes, but once an order has been shipped, we are unable to redirect it.

9. Customer Service

For any shipping inquiries or issues, please feel free to contact our customer support team at info@playtopis.xyz or call us at 214-648-6389. We are here to assist you with any concerns or questions you may have about your order.

Thank you for shopping with PLAYTOPIS! We appreciate your business and are here to ensure a smooth and enjoyable shopping experience.