Imaginative Play

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Outdoor & Active Play

frequently asked questions (FAQs)

Yes, all of our products are thoroughly tested to meet the highest safety standards. We work with reputable manufacturers to ensure that every toy is made from non-toxic, durable materials. Your child’s safety is our top priority, and we are committed to providing you with safe and high-quality toys.

Yes, we offer a flexible return policy. If you are not satisfied with a product or receive a defective item, you can request a return or exchange within 30 days of receiving your order. For detailed instructions on how to return or exchange an item, please visit our Returns and Exchanges page or contact our customer service team.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our shipping carrier’s website. If you have any issues with tracking your order, please contact our customer service for assistance.

If you receive a damaged or incorrect item, please contact our customer service team as soon as possible. Provide your order number and details about the issue, and we will assist you in resolving the problem. We will either send a replacement or process a return and refund, depending on your preference.

Currently, PlayLand ships to most locations within the United States. For international shipping, please check our Shipping Information page for details on available countries and any associated shipping fees. If you have any questions about international orders, feel free to reach out to our customer service team for more information.